Patient Triage is an online contact tool for patients to contact their GP Practice with non-urgent questions, requests or queries.
Accurx Patient Triage frees up the Practice phone lines and saves the patient time time with simple online access that is fully integrated with the clinical system.
How can I contact you online?
- Click ‘Consult with your Doctor online‘ on the Practice website home page
- Click any link to the Triage system shared on our website, like we have shared HERE
- Get in touch via the NHS App.
‘How to’: Guides for Patients
How to use Patient Triage tutorial video for patients.
Getting in touch with your practice via the NHS App
You can now get in touch with your practice to submit a medical query/admin request through the NHS App.
To do this, you’ll need to download the NHS App and sign in with your NHS login (or sign up if you don’t have a login yet).
Submitting a medical query or Administrative question via the NHS App:
To submit a medical query, select the “Service” option on the bottom left of the screen, then “Contact your GP about a health problem”.
You can also click ‘Contact your GP surgery for a document or update” for any administrative questions.
In both instances, you will be asked to confirm your concerns are not an emergency. After confirming this, you’ll be able to submit a request to get help regarding a medical issue / administrative request.
Once the request is completed and submitted, you’ll be taken to a confirmation page.
What do patients submit?
When patients arrive on the Patient Triage landing page, they are given the following options 👇
Patients are first reminded that online consultations are only for non-emergencies, and advised that the organisation may take up to 2 working days to respond.
Patients must declare that they have no ‘red flag’ medical symptoms before they can continue 👇
Medical queries
- For medical queries, patients are prompted to fill out the following information in relation to their medical query:
Admin queries
- For admin queries, patients are asked to select a type 👇
- Patients are then asked a different set of questions depending on which admin query is selected…
Doctor’s Letter:
Fit (sick) note:
Questions about a referral (update/status):
Repeat prescriptions:
Test results:
I need help with something else:
(All text boxes for both Medical and Admin queries have a character limit of 300, including spaces. They can upload a maximum of 5 images where prompted.)
Patient details
After filling in medical or admin request questions, patients are asked to submit their contact details 👇
(Note: patients can also submit a request on behalf of someone else. See how this works here.)
Patients are asked to share how they’d prefer to be contacted ☎️
They’re also asked if they’d like to receive a confirmation text for the request:
After their request has been submitted, they receive a confirmation message:
If the patient has opted to receive a confirmation text, they will receive one:
Patient Triage: Patient Help Guide
Patient Triage: NHS App Patient guide
Patient Triage: NHS App Patient Guide
Receiving a text
Patient Support: My practice has sent me a document via text
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Patient Support: My practice has asked me to complete a Florey questionnaire
Patient Support: I have received an SMS from Accurx asking if I still need my hospital appointment
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Patient Support: Understanding Record View
Replying to the sender
Patient Support: My practice has sent me an email – how do I respond?
Patient Support: My practice has asked me to respond to a text/send them a photo or document
Patient Support: How to convert weight: Imperial to Metric
Patient Support: How do I convert height: imperial to metric
Booking an appointment
Patient Support: How to book an appointment with your practice
Patient Support: There are no appointments available
Patient Support: I have been invited to book my Covid-19 vaccination/ appointment through accurx.nhs.uk. Is this legitimate?
Video Consultation
Patient Support: My practice has sent me a video link